Wednesday, March 25, 2015

Own Way, Own Time

I stopped by the care facility to see my female patient after having communicated with my Agape supervisor about updates for a couple of days.I had been out of town for a couple months. 

Her husband was there when I arrived and she was in bed, unresponsive, with an oxygen mask.

Once again, her husband seemed to have some anxiety about the process, worrying out loud about things like the fact that she hadn’t eaten anything in several days and that she was not responsive to people.

I did my best to chat with him about how in my experience, every death is different, each follows its own course, and that his wife and her body were doing what they needed to do. I assured him that she did look comfortable and also said the process will unfold on its own time and there was no way to say for sure when she would take her last breath.

Overall, her husband seemed grateful that I came to visit. He read me a couple of Bible passages that he found encouraging about death. I sat very briefly with the patient herself, held her hand lightly and said hello and I could see she was doing what she needed to do. I told her how much I had enjoyed spending time with her and said, again, that I would read about Merle, the freethinking Dog, and remember our journey—Merle, the patient, me—together.

I was surprised when I realized how long I’d been seeing this patient.  We started with Bible reading and that was great, but once we proceeded to “Merle’s Door, Lessons from a Freethinking Dog,” we had something that just the two of us shared.

Agape Volunteer, Clay Bonnyman Evans

Tuesday, March 17, 2015

Why Hospice? Why Now?

Why hospice? Why now?

The question itself is in the initial nursing assessment that Agape Hospice uses during the meeting and admission of a new patient. Of all the things a hospice team wants to know when we meet a new potential patient and family, the most salient of all is the simplest: "Why hospice, and why now?" 
We want to understand what has happened in life and in the medical system that has brought you to hospice care. We want to assess what you know about hospice and what you expect from hospice care.  We want to understand how we can help address the most pressing and important needs that you want addressed at this very moment.  Most of all, we want to start learning your story, and seeing how we may join you as you make your way through the last chapter.

Those of us who work in hospice also have a "Why hospice? Why now?" story to tell.  I'd like to take a moment to share mine with you.

I am a nurse.  After nursing school, I pursued a job in acute adult medicine, otherwise known as a "floor nurse."  I worked with adults facing illnesses, both acute and chronic, in the hospital.  It was in this capacity that I was first exposed to death and to hospice.  

I once had the experience of caring for a hospice patient on the night shift at the hospital where the plan of care included ice cream, pain medicine, and doo wop music on the radio. I'd check on her periodically and offer up strawberry or vanilla. She held my wrist while I spooned the ice cream in and I realized she was moving her shoulders and hips. 

"You're dancing," I exclaimed in shock, but she only giggled.

There was another time I spoke with a 27-year old patient acutely aware of the nearing end of her life. She and I shared a pizza and gratitude for each other for the roles we'd been able to play in each others' lives. I was also 27 at the time.


There were also times when I witnessed families struggling alone to understand and accept the decline of a loved one. Or doctors and other practitioners overstating the possible benefits of aggressive treatment. And other futile sorts of ways that medicine and surgery were emphasized over comfort and quality of life.

Most of the time, I was happy with whatever patients my charge nurse chose for me.  But there was a time that I balked at my assignment because it included a patient on hospice care who was likely to die during my shift.  The charge nurse was surprised when I made a mild protest.  She said, "I chose her for you because I thought hospice was your thing."  I immediately apologized, not knowing why exactly I'd protested, and asked to keep the patient.  After a few days of reflection, I thanked the charge nurse that had made that assignment, because she'd helped me realize that hospice is in fact, "my thing."

About a year after that experience, I was asked by a current hospice employee if I would be interested in a job in hospice.  I wasn't entirely sure that I was ready when I went in for an interview.  I wasn't even entirely certain when I accepted the job.  But I decided to follow the path that was showing itself to me, and I have never once regretted it.

Once in awhile I'll meet someone new who asks about my work.  Inevitably they say something to the effect that it must be "so hard" to work in hospice. I like to take the opportunity to tell people why hospice is so great. I am there to help the patient and family direct the interventions, which can be things like ice cream for dinner and meditation. I can be a person who is willing to listen and hold someone's hand while they process their emotions about dying.  I can say, "Let's just forget about taking your blood pressure," if it's uncomfortable. 


Why hospice? Why now?  For me the answer is that hospice allows me to connect with other people in some of the most meaningful ways. I get to treat the small things like they're small and the big things like they're big.

Vicki Quintana, RN

Wednesday, January 28, 2015

A Colorful Connection


In this edition of Wednesday Warmth, I thought I would share a heart-warming story about a big success between a volunteer and her hospice patient.  Although new to Agape, volunteer KK has a wonderful history as both a RN and former Recreation Director.  She recently participated in a care conference with us for one of the patients from whom she was volunteering at a local facility. 

The daughter of our patient was visibly emotional and incredibly dedicated to her mother’s care. She indicated that her mom is “no longer of this world” and spends her time in silence holding her doll – having both limited eyesight and hearing. 

Week in and week out, KK would make her visit, though the interaction was quite limited until last week. KK found a connection… coloring! At first this little lady didn’t know what to do, but when KK picked up the crayon and started coloring in the book herself, her patient followed suit!  For a full 15 minutes, she colored,  and she SMILED.  Was it inside or outside the lines? I don’t know, but it was beautiful. 


KK called the daughter to share this success and both rejoiced in this very special and colorful connection. Thank you to KK and all of our amazing volunteers.  ~ Beth

Monday, November 24, 2014

Dedication in Action

Many Agape staff members work behind the scenes during back-to-back weekend hours to help train new volunteers.  Most of these folks work a full week, and then join us at the office on the weekend to provide required hospice education to our unpaid employees.  

This dedicated group includes Debra Goodstein, Karrie Filios, Kellie Berry, Kelly Bastian and Eve Brogan.  In fact, I don’t believe that Debra, Karrie nor Kelly has missed a volunteer training in many years!  

This past Sunday, we honored our regular weekend and night crew with a pancake breakfast. Aaron C, Kelly B, Scott P, Heather B, Mary F, Leslie A and Claire N all got up with the roosters to come and say an in-person thank you to these weekend and night warriors, working 24/7 to make certain Agape is there when patients and family need us.  

This high level of dedication and care is one of the reasons we provide the best hospice care in the Denver Metro area!  Thank you all.  

Beth  Kelley
Volunteer Services Manager

Tuesday, November 11, 2014

Veterans Serving Veterans


Gary Gustin served in the US Army during the Vietnam era and started as an Agape Twilight Brigade volunteer just one year ago. In that short time he has made 75 patient visits and an indelible mark on many lives.

Deborah is the daughter of an Agape patient, and she can’t say enough about the ways in which Gary served her father and their family during her dad’s last months. She describes her father as a 6’ 2” tall drink of water, a 91-year-old Army vet who had always been a big, capable guy.

Gary would visit, bringing his unassuming and respectful presence, and over time, the two men forged a friendship.

“The way he loved my dad was remarkable,” Deborah says. “It was amazing to see Daddy revered at that stage in his life.”

She notes that Gary always seemed to know when to stay and when to go.  His presence over the weekends meant that Deborah and her family could take off to go camping and know their dad not only had company, but a person who truly cared for him.

For Gary’s part, he feels honored that families allow him into their lives during this sacred time. He was touched by the way Deborah’s family treated him as one of their own. Gary notes his shock and sadness at encountering a good number of patients who don’t have friends or family, who face the last phase of their lives on their own.

In keeping with the Twilight Brigade motto that no veteran should die alone, Gary has stepped in with his caring presence and the understanding of a fellow service man.


Deborah says that the day her dad died, this past July, the room was wall-to-wall people, including Gary. He attended the memorial service, another gesture that touched Deborah and her family, paying his final respects to a fellow veteran and friend.

Wednesday, June 11, 2014

You Got the Brains, We Got the (100lb) Brawn

In this edition of Wednesday Warmth I want to tell you about two young and able-bodied volunteers, Rene Rodriguez and Kate Edwards. Last week we got an "emergent call" that the spouse of a patient needed to raise some quick funds and thought she would have a garage sale within a day or two. 
Her husband, our patient, resided in a care center, but she was still in their home. 


Her goal: To empty the garage and make some fast money. 
Problem: How to get everything out of the garage and make it available for sale. 
Enter: Rene and Kate... a.k.a. "Agape Volunteer Movers!" 

The spouse felt she had the brains to run the sale, she just needed some brawn! No problem! Of course, neither Rene nor Kate weighs much more than a hundred pounds apiece, but they each gave up part of their Saturday to make the garage sale happen! And so it did! 

Thanks to our mighty movers and everyone on our fabulous team of volunteers....

Beth 

Tuesday, May 20, 2014

Lyrical Grace & Full-Circle Gratitude

Over the past few weeks, our wonderful volunteer partner, Moon Over Mountains Threshold Choir, has brought lyrical softness and grace to the rooms of several Agape patients. In two instances, I received extraordinary feedback from family. 

The dying process is clearly intimate, but the time at the 11th hour feels even more profound. Sometimes I'm surprised that families let us in -- and that the choir is not only willing, but feels passionate about, responding to these calls and honored to provide this gift

Last week, I happened to be speaking with the husband of one of our patients about an hour before she passed away. He was telling me about the bedside sing that had happened the night before. He said: 

"Oh my goodness, what soulful women and what an amazing and deeply spiritual experience…it added a softness to the room, and my wife was more calm." 
 I was moved by his words, I hardly knew what to say. In turn, I contacted the song mother from the night before. She said she was thankful for "the nourishment and generosity of the family” in for letting the choir into their lives at such a significant time. Again, I hardly knew what to say. 

It was awesome to witness the full circle of gratitude. 

With thanks to all our volunteers, staff, patients and families.

Beth Kelley
Program Manager